Track a package, change an address, or check delivery times.
Pairing, firmware updates, and getting the fit right.
Start a return, file a claim, or check your coverage.
Battery life varies by product — our wireless earbuds run 22–24 hours with the case, and the mini fan runs up to 4 hours per charge.
You have 30 days from delivery to return any unused product in its original packaging for a full refund. Opened items can be exchanged within the same window.
Open the case near your device, hold the button on the back for 3 seconds until the light flashes blue, then select WAVEX from your Bluetooth menu.
Our earbuds carry an IPX4 rating, safe for sweat and light rain. The mini fan and charging cable are not water resistant.
Yes, we ship to over 40 countries. Shipping is free on all domestic orders and calculated at checkout for international orders.